Return & Refund Policy

Return and Refund Policy

Please inspect your delivery within 5 business days of receipt to make sure that you received what you ordered in good condition.

Unless specified otherwise in your Trade Agreement with us, returns and refunds are available only for Incorrect, Damaged or Defective Items.

Damaged items

If your delivery arrives damaged, please contact your Territory Manager within 5 business days of delivery to arrange a return. We reserve the right to inspect the product and determine whether or not we consider the item to be damaged. If we confirm that your delivery is damaged, you will receive a full refund or replacement at our discretion.

Incorrect items

If your delivery contains different items from the ones your ordered contact your Territory Manager within 5 days of delivery to resolve the situation. To be eligible for a return or refund, items must be in original package and/or full cartons, undamaged and able to be used for re-sale.

Defective Items    

If the items delivered are defective in any way, contact your designated Territory Manager or email us at Please be prepared to provide details such as: a.) description of the nature of the defect; b.) how you became aware of the defect; c.) your order number and your account details; d.) The product batch/serial number (if available).

Depending on the nature of the defect we will make appropriate arrangements for the return of the damaged item(s) for review. After review, if the item(s) are determined to be defective, we will issue a full refund or replacement product.


If you are entitled to a refund, we will refund the purchase price, using the original method of payment.